FAQ

QHow many letters can you print?

A

25 letters (alphabet, numbers, and symbols) including space.

QHow long does it take to do laser name printing?

A

We do name printing at YOSHIKIN SHOP ROPPONGI. It takes approximately 10 to 15 minutes per one knife to be printed.

QDo you accept mail order or from CONTACT US form?

A

Yes, however, the payment will be only by cash-on-delivery (pay when you receive the package).

QDo you have English page for online store?

A

We are sorry, our online store only has Japanese-text page.

QDo you do international shipping?

A

We are sorry, we do not do international shipping.

QWill you send it to the hotel I am staying?

A

Yes. Please do confirm by yourself to the hotel where you are staying if they accept cash-on-delivery package, ordered by visitors.

QDo you have tax-free service?

A

Yes. Please bring your original passport with you.
*Tax-free is only for non-residents/temporary visitors (less than 6 months stay).

QWill you keep on hold in advance?

A

Yes, we keep on hold for one week. Please contact us from CONTACT US page.

QWill you deliver the purchased item(s) to my home/hotel?

A

Yes, we have domestic shipping service for purchased item(s). If you wish to send to the hotel, please confirm to the hotel concierge by yourself before sending the package.

QDo you have gift wrapping service?

A

Yes, we have free gift wrapping service.

QDo you accept credit card?

A

Yes, we accept VISA, MASTER CARD, AMERICAN EXPRESS, JCB, and Union Pay.

QDo you have name printing and re-sharpening service?

A

Yes. For more information, please check our SERVICE page.

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