FAQ

QDo you have tax-free service?

A

Yes. Please bring your original passport with you.
*Tax-free is only for non-residents/temporary visitors (less than 6 months stay).

QWill you keep on hold in advance?

A

Yes, we keep on hold for one week. Please contact us from CONTACT US page.

QWill you deliver the purchased item(s) to my home/hotel?

A

Yes, we have domestic shipping service for purchased item(s). If you wish to send to the hotel, please confirm to the hotel concierge by yourself before sending the package.

QDo you have gift wrapping service?

A

Yes, we have free gift wrapping service.

QDo you accept credit card?

A

Yes, we accept VISA, MASTER CARD, AMERICAN EXPRESS, JCB, and Union Pay.

QDo you have name printing and re-sharpening service?

A

Yes. For more information, please check our SERVICE page.

QWhich brand can I purchase at the store?

A

GLOBAL series including export-limited items (there are exceptions,) GLOBAL-IST series, and Bunmei series. Please check our SHOP ITEMS or contact us for more information.

QDo you have parking lot?

A

There is a multilevel parking lot at the building where our shop is located. Please note that we do not give parking ticket.

QWhen is your business hour?

A

Monday to Saturday, from 11:00 a.m. to 7:00 p.m. Sundays and National holidays are closed. We also have summer and winter holiday closure. Please check our calendar for latest updates.

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