FAQ

QDo you have a knife for left-handed?

A

For single-bevel knives (IST-05 DEBA knife, IST-06 YANAGIBA knife) we have for both right-handed and left-handed. General utility knife (G-2 Cook’s, G-46 SANTOKU, IST-01 Utility knife) is basically double-bevel, which can be use for everyone.

QWhere can I purchase export-limited items?

A

Our YOSHIKIN SHOP Roppongi carries export-limited items. Please check GLOBAL Export page or contact us from our CONTACT US page.

QWill it be a problem to sharpen by whetstones instead of sharpeners?

A

Use of whetstone to re-sharpen is the best way for all knives, especially for GLOBAL-IST series and single-bevel knives.

QWhen do I use sharpeners? How often?

A

Please use the sharpener when you felt that the blade is blunt.

QAre GLOBAL and GLOBAL-IST dishwasher/dish dryer safety?

A

Use of dishwasher/dish dryer may cause rust. Please wash with sponge and neutral detergent, wipe off water with dry cloth, and store in a place where it is not humid.

QMay I use bleach?

A

Please refrain from using bleach. The chlorine found in bleach may cause rust. To antisepticize the knife, please pour boiled water.

QMy knife got rust.

A

Stainless steel may not rust as carbon steel, however, it may get rust under improper environment. Please read HOW TO HANDLE page for more information. The rust may be removed by using polish and melamine sponge.

QMy knife broke.

A

Please contact us from CONTACT US page.

QWhat kind of cutting board is recommended?

A

One of the features of our knives is the sharp and delicate edge. Please use a soft type of cutting board made of wood (except olive and bamboo) or plastic.

QDo you have re-sharpening service?

A

Yes, however, the service is limited in Japan.
For customers who live overseas, please ask the store you have purchased.
If you live or planning to visit Japan (more than 10 days), please ask us for information from CONTACT US page.

QWill you do name printing to knife purchased at other store?

A

Yes. Please bring to our YOSHIKIN SHOP Roppongi. For customers who are visiting from overseas, please ask us for information from CONTACT US page.

QCan you do name printing to other maker’s knives?

A

Name printing is limited to our brand. Please ask if you wish to know if your requesting item(s) is possible to be name printed from CONTACT US page.

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